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What is your return policy?
How do I track my order?
What types of payments do you accept?
Do you charge sales tax?
Why should I create an account?
What are my shipping options?
Can I cancel my order?
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What is your return policy?
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We accept returns on all items that are in their original, brand new condition within 30 days of your receipt. All that you have to do is call our Customer Service Department and one of our Customer Service Representatives will assign a Return Authorization Number (RAN) which allows us to keep track of the return. We will refund 100% of the purchase price of the
item(s) only. Return shipping costs are the responsibility of the customer.
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How do I track my order?
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Once your order has been shipped out, you will receive an email confirmation with a tracking number.
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What types of payments do you accept?
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We accept Visa, MasterCard, American Express, and Discover Card.
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Do you charge sales tax?
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A sales tax of 8.375% is added only to orders shipped to a New York address, in compliance with the law. Orders shipped to all other locations are not charged sales tax.
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Why should I create an account?
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Creating an account allows you to check the status of your order at any time or review your complete order history. Plus you get the benefit of hearing about our promotions, new items, and more.
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What are my shipping options?
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You can choose between the following: UPS 3 day select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air Early AM, UPS Next Day Air.
USPS Parcel Post, USPS First Class Mail, USPS Priority Mail, and USPS Express Mail.
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Can I cancel my order?
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At My Baby Headquarters, we work to get your order processed and on it’s way as quickly as possible. If you have placed an order and you need to cancel it, we will do our best to accommodate you if your order has not yet been shipped. Please contact us as soon as possible by calling us
Toll Free at 1-888-467-3990.
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